About the job
About Us
For over 18 years, Equals Money has empowered over a million customers to efficiently manage their finances. Our award-winning suite of products enables low-cost, multi-currency payments across a variety of services, including travel money, transfers, currency hedging, and expense management. Our mission is to simplify financial management for our customers.
We are devoted to providing exceptional value through cutting-edge payment technology combined with personalized expert service. To achieve this, we are looking for a talented Relationship Manager to join our dynamic team.
With offices in London, Chester, Los Angeles, and across Europe, Equals encompasses three brands - Equals Money, FairFX, and CardOneMoney. You will be part of a close-knit team of diverse professionals who understand that different perspectives enhance customer understanding. Together, we strive to make money management simple and cost-effective for our clientele.
About the Role
We are thrilled to announce a new opportunity within our commercial BaaS solutions team, a rapidly growing segment of our business. We seek an engaging Relationship Manager to cultivate robust relationships with clients and internal stakeholders.
The Relationship Manager will be responsible for offering informed advice, facilitating decision-making, swiftly addressing escalations, and ensuring overall client satisfaction. You will oversee the customer lifecycle from the initial stages of their implementation project through the first year and beyond.
Your success in this role will hinge on your ability to establish positive, long-term client relationships and assist in identifying solutions that align with their needs. Given the growth nature of this sector, you’ll also be instrumental in defining improved workflows, uncovering efficiency opportunities, and implementing best practices.
About You
You will possess extensive knowledge and experience in International Payments and Card Issuing/Processing, having developed a deep understanding of best practices, systems, and tools in this domain.