Qualifications
Qualifications● Proven experience in administrative roles, preferably in healthcare● Excellent verbal and written communication skills● Strong organizational and multitasking abilities● Proficient in using office software and communication tools● Ability to work independently and take initiative● A commitment to maintaining confidentiality and professionalism
About the job
Role Overview
We are seeking a dedicated and detail-oriented Virtual Administrative Assistant for a full-time remote role (40 hours per week) to provide essential administrative and executive support to a thriving outpatient mental health practice. As the operational backbone of our clinic, you will manage communications, coordinate schedules, and assist with growth initiatives, playing a pivotal role in our mission-driven healthcare organization.
Key Responsibilities
Patient Communication and Front-Desk Functions
● Handle incoming calls and promptly respond to emails
● Provide respectful and clear information to current and prospective patients
● Ensure all inquiries are addressed without delay
● Uphold professionalism and confidentiality in every interaction
Scheduling and Care Coordination
● Manage appointment scheduling, rescheduling, and confirmations
● Keep provider calendars accurate and up-to-date
● Coordinate patient intake processes efficiently
● Enhance scheduling efficiency to minimize gaps and waiting times
Insurance and Administrative Support
● Assist with insurance paneling processes (preferred skill)
● Support administrative documentation and verification tasks
● Organize and maintain digital records systematically
Community Outreach Support
● Conduct outreach to hospitals, agencies, and referral partners
● Build and maintain relationships to facilitate patient referrals
● Track outreach activities effectively
Executive and Operational Support
● Identify workflow inefficiencies and proactively suggest improvements
● Support various administrative projects as the clinic grows
● Assist leadership with daily operational requirements