About the job
ISTA Solutions is a premier outsourcing partner for healthcare providers in the United States, delivering exceptional support as a global BPO service provider. We are not a recruitment agency; our focus is on directly assisting our clients.
We are currently looking for a dedicated and detail-oriented Virtual Dental Receptionist to enhance the operations of a bustling dental practice. This role is perfect for individuals with excellent patient service skills and prior experience in healthcare or dental administration.
As the initial point of contact for patients, you will ensure a smooth and positive experience, efficiently managing daily front-desk operations remotely. This structured support role demands strong organizational skills, accuracy, and the ability to handle high volumes of patient interactions in a professional manner.
Key Responsibilities:
- Answer incoming calls and provide assistance with appointments and general inquiries.
- Schedule, reschedule, and confirm appointments using the practice management system.
- Manage patient emails and online inquiries effectively.
- Verify insurance information and assist with billing queries.
- Send appointment reminders via phone, SMS, or email.
- Maintain up-to-date and accurate patient records.
- Provide information regarding services, procedures, and policies.
- Adhere strictly to HIPAA and data protection standards.
- Collaborate with dental staff to ensure coordinated patient care.
- Maintain a professional and empathetic demeanor in all interactions.