About the job
ABOUT US
Indie Campers stands at the forefront of global road trip travel, empowering countless adventurers to explore the world in our fully equipped campervans and RVs. As we broaden our range of offerings, we seek outstanding frontline professionals dedicated to delivering unforgettable customer experiences while achieving commercial success.
The Rental Service Agent role is multifaceted:
- Championing customer satisfaction for rental services
- Specializing in sales for RV demonstrations and conversions
This pivotal position guarantees that every customer departs with a smile, whether starting their rental adventure or investing in their future RV.
THE ROLE
The Rental Service Agent is responsible for executing all customer-facing rental operations and conducting professional RV sales demonstrations to effectively convert leads into sales. This hands-on, service-oriented role blends customer service, product presentation, operational execution, and follow-up sales management. Across both rentals and sales, the Rental Service Agent ensures that every vehicle, interaction, and customer experience reflects the high standards of Indie Campers.
WHAT WILL YOU WORK ON?
- Customer Service & Operations: Manage check-ins/check-outs, provide briefings, and offer ongoing rental support. Handle service recovery and emergencies with empathy.
- Sales Demonstrations & Customer Engagement: Prepare and deliver RV demos, highlighting features, specifications, and addressing customer-specific needs. Ensure seamless handovers and accurate documentation.
- Sales Conversion & Lead Management: Track leads, demos, and follow-ups in the CRM system. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in meeting targets.
- Product Knowledge & Technical Support: Stay informed about Indie Campers RV models and provide basic system demonstrations (lighting, gas, etc.). Troubleshoot issues and escalate when necessary.
WHO ARE WE LOOKING FOR?
- Required: 1-3 years of experience in customer service, sales, hospitality, rental, or automotive sectors.
- Required: Exceptional communication and customer engagement skills.
- Required: Ability to comprehend and articulate technical RV/vehicle systems.
- Preferred: A passion for adventure and travel.

