About the job
ABOUT US
At Indie Campers, we revolutionize the campervan rental experience, making road trips accessible and enjoyable for everyone. Our innovative digital platform, combined with a strong focus on customer satisfaction, ensures a seamless booking process and high-quality travel experiences at competitive prices.
Having hosted over 300,000 travelers from 169 countries and facilitated more than one million nights of rentals through our platform, we offer a diverse range of road trip options including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
Driven by technology and a passion for adventure, our dynamic team is expanding, and we are on the lookout for talented individuals who share our vision and are eager to contribute to our exciting journey.
THE ROLE
As a Rental Service Agent at our Sydney depot, you will be the welcoming face of Indie Campers, reporting directly to the Branch Operations Supervisor. Your primary responsibility will be to deliver exceptional customer service, ensure our fleet of campervans is impeccably maintained, and manage all operational aspects to guarantee a smooth-running depot.
WHAT WILL YOU WORK ON?
- Managing incoming reservations and providing a warm welcome to guests during check-ins and check-outs.
- Preparing and cleaning campervans to ensure they meet our high standards.
- Maintaining the campervans, monitoring their condition, and addressing maintenance needs.
- Registering guests, overseeing inventory, and processing payments efficiently.
- Resolving customer complaints and addressing emergencies as they arise.
WHO ARE WE LOOKING FOR?
- A passionate travel enthusiast with experience in Tourism, Hospitality, Retail, or Rent-a-car sectors is desirable.
- Fluency in English is a must.
- You must be eligible to work in Australia, possess a valid driver's license, and be comfortable driving a campervan.
- Availability to work on weekends and public holidays is essential.
- A reliable, responsible individual who takes their work seriously and can be depended upon.
- Strong organizational skills and effective problem-solving abilities are required.

