About the job
About Us
Indie Campers is a global leader in road trip travel, offering thousands of users the freedom to explore the world in fully equipped campervans and motorhomes.
As we expand our product offerings, we rely on exceptional professionals in direct customer engagement to provide unforgettable customer experiences while achieving commercial success.
The role of Rental Services Agent focuses on two primary areas:
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Primary Customer Experience Representative in the rental domain.
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Sales Specialist for presentations and conversions during camper purchases.
This position is vital for ensuring that customers leave satisfied, whether they are starting their journey with a rental or purchasing their future camper.
Role Responsibilities
The Rental Services Agent executes all rental operations, which includes customer interactions and conducting professional sales presentations of campers aimed at converting leads into customers. This is a hands-on, customer-oriented role that combines service, product representation, operational execution, and sales tracking management.
In the rental and sales sector, this position guarantees that every vehicle, interaction, and moment with the customer reflects the high standards of Indie Campers.
What You Will Work On:
Customer Support and Operations: conducting check-in/check-out processes, introductory briefings, and providing ongoing support throughout the rental period. Problem-solving in service and emergency situations with empathy.
Sales Presentations and Customer Engagement: preparing and delivering camper presentations, showcasing features, specifications, and individual customer needs. Ensuring seamless handovers and that all documentation is in order.
Sales Conversions and Lead Management: tracking leads, presentations, and follow-up activities in the CRM. Converting rental customers into sales opportunities and supporting the RV Sales District and City Lead in achieving targets.
Product Knowledge and Technical Support: maintaining knowledge of Indie Campers’ camper models and conducting basic system demonstrations (lighting, gas, etc.). Identifying issues and escalating them as necessary.
Who We Are Looking For:
Required: 1–3 years of experience in customer support, sales, hospitality, rental, or automotive industry...

