About the job
Join our mission to enhance the lives of seniors within our community! As a Resident Services Manager, you'll engage with residents, fostering a warm and inviting environment for both new and existing members of our community.
Position Overview:
Leverage your administrative and sales expertise to oversee office operations and conduct informative tours or engaging conversations with prospective residents.
Key Behavioral Qualities:
- Outgoing and positive demeanor—take the initiative to greet residents and check on their well-being!
- Professional, articulate telephone communication—capable of promoting the benefits of retirement living.
- Commitment to creating a “Hospitality” atmosphere within the residence.
- Exceptional listening skills to accurately assess the needs of prospects and residents.
- Ability to approach challenges with flexibility and creativity in problem-solving.
- Forward-thinking, independent, and innovative mindset.
Core Responsibilities:
- Manage reception and administrative tasks at the Senior Living residence.
- Conduct engaging and sales-effective tours for walk-ins and scheduled appointments.
- Prioritize appointments and proactively handle any arising conflicts with a positive attitude.
- Ensure smooth office operations by managing supplies, processing invoices, tracking attendance, and handling payroll duties.
- Address phone and email inquiries, providing general information and directing inquiries to the appropriate channels.
- Perform additional duties as assigned.