About the job
As a Retail Crew Member at Finisterre, you will embark on an exciting journey within our retail development framework. Acting as the primary point of contact for our customers, your role is crucial in enhancing sales by providing an outstanding customer experience that surpasses expectations and adheres to operational standards.
ABOUT FINISTERRE
Join us at Finisterre in our vibrant Bristol store, where we are looking for passionate retail professionals. Established two decades ago from the needs of dedicated British surfers, Finisterre specializes in creating durable outdoor apparel designed for life around the ocean. As a B Corp certified company, we are deeply committed to producing exceptional products in a more responsible and transparent manner. Our headquarters is located at the breathtaking cliff tops of St. Agnes, Cornwall, and our retail locations across the UK are integral to our community.
As we expand our retail presence, we aim to open new stores that resonate with our customers and continue to foster exciting environments that bring our brand and product stories to life through knowledgeable and friendly staff paired with exceptional service. Our retail teams offer remarkable opportunities for building a meaningful career within a purpose-driven brand. If you are eager to be part of a genuine, purpose-led company that shares our vision of responsible product creation, we would love to hear from you.
KEY RESPONSIBILITIES
Customer Engagement
- Foster engaging relationships with customers by sharing authentic experiences, interests, and adventures.
- Communicate our Product of Distinction (POD) effectively through personal experience and technical expertise.
- Maintain openness and honesty in all interactions to uphold high customer service standards.
- Build a loyal customer base and establish positive connections within the Finisterre community, promoting your store as a community hub through internal and external events.
Commercial Success
- Drive the store's commercial success by achieving sales targets and key performance indicators (KPIs) with a positive and adaptable attitude.
- Exceed customer expectations and maximize sales potential through an effective multi-channel approach.
- Assist in the timely execution of launches, promotions, and campaigns throughout the store.
Operational Excellence
- Enhance conversion rates by consistently adhering to visual merchandising and presentation guidelines.
- Ensure high security through attentive service and vigilance.

