About the job
Join Our Team at Old Navy
At Old Navy, we are transforming the retail landscape by making fashion accessible and fun for everyone. Since our inception in 1994, we have been committed to creating high-quality, stylish essentials for the entire family. Our vibrant team thrives in a dynamic environment where individuality is celebrated. Here, we are more than just colleagues; we are family.
Your Role as a Retail Sales Associate
As a Retail Sales Associate, you are a vital member of our team, bringing the Old Navy brand to life for our customers. Your primary responsibilities include engaging with customers, providing exceptional service, and fostering brand loyalty. You will leverage your product knowledge to educate and inspire our customers while collaborating with your leadership team to deliver an outstanding customer experience across various channels.
Your Responsibilities
- Uphold respect and positivity towards customers and teammates to enhance the work atmosphere.
- Promote customer loyalty by informing them about our loyalty programs.
- Engage with customers proactively to drive sales through suggestive selling techniques.
- Utilize omnichannel resources to enhance customer shopping experiences.
- Meet personal and store performance goals.
- Assist in various areas of the store, including sales floor, fitting rooms, cash wrap, and back of house as needed.
- Ensure a tidy and organized workspace.
- Handle customer inquiries and issues with professionalism and courtesy.
- Execute operational tasks efficiently.
Your Qualifications
- Excellent communication skills to interact effectively with customers and team members.
- Customer-centric approach on and off the sales floor to ensure an exceptional shopping experience.
- Passion for retail and an ability to thrive in a fast-paced setting.
- Strong problem-solving skills with a commitment to continuous improvement and adaptability to feedback.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Familiarity with retail technology.
- Physical ability to navigate the sales floor and stockroom and lift up to 30 lbs.
Why Work at Old Navy?
- Competitive compensation and benefits package.
- Opportunities for professional growth and advancement.
- A supportive and inclusive work environment.

