About the job
Join Our Team at Old Navy!
At Old Navy, we have redefined what it means to work in retail. Our mission is to make fashion accessible and enjoyable for everyone. Since opening our doors in 1994 in San Francisco, we have been dedicated to creating stylish, high-quality essentials for families. We pride ourselves on fostering a vibrant community of diverse personalities who thrive in a fast-paced environment where authenticity is celebrated.
Your Role
As a Retail Sales Associate, you play a vital role in bringing our brand to life. Your primary responsibility is to connect with our customers and provide exceptional service that fosters brand loyalty. You will leverage your product knowledge and experience to educate and inspire customers as you assist them in their shopping journey. Collaborating closely with the leadership team, you’ll deliver a superior customer experience through an omnichannel approach.
Your Responsibilities
- Consistently treat all customers and colleagues with respect, contributing to a positive work environment.
- Promote customer loyalty by sharing information about our loyalty programs.
- Engage with customers proactively to drive sales through suggestive selling techniques.
- Enhance customer experiences by utilizing our omnichannel offerings.
- Meet personal performance goals that support overall store objectives.
- Assist with various store operations including sales floor, fitting room, cash wrap, and stockroom as needed.
- Maintain a clean, organized, and efficient workspace.
- Handle customer interactions and potential issues with professionalism and courtesy.
- Ensure effective and efficient execution of operational processes.
Who You Are
- An effective communicator who interacts well with customers and team members to achieve shared goals.
- Customer-focused, providing exceptional service both on and off the sales floor.
- Passionate about retail and thriving in a dynamic environment.
- A proactive problem-solver committed to continuous improvement and open to feedback.
- Flexible with scheduling, including availability for holidays, evenings, overnight, and weekend shifts.
- Proficient in utilizing retail technology.
- Able to navigate the sales floor and stockroom and lift up to 30 lbs.
Benefits of Working at Old Navy
- Merchandise discounts
- Health Insurance
- Paid Time Off
- 401(k) plan

