About the job
Join the Old Navy Family
At Old Navy, we believe in breaking the mold of traditional retail. Our mission is to make fashion fun and accessible for everyone. From our humble beginnings in 1994 in San Francisco, we've built a community where diverse personalities thrive in a fast-paced, energetic environment. We invite you to express your authentic self as part of our family.
Your Role as a Brand Associate
As a Brand Associate, you will play a vital role in bringing our brand to life. Your primary responsibility will be to engage with customers, providing exceptional service that fosters brand loyalty. With your product expertise, you will educate and inspire customers, guiding them to make confident wardrobe choices. Collaborating with your leadership team, you'll ensure an outstanding customer experience through all available channels.
Your Responsibilities
- Foster a respectful and positive environment for customers and team members.
- Enhance customer loyalty by informing them about our loyalty programs.
- Proactively engage with customers to boost sales through suggestive selling techniques.
- Utilize omnichannel offerings to elevate the customer experience.
- Commit to personal sales goals that contribute to overall store performance.
- Assist in various store operations including sales floor, fitting rooms, cash wrap, and back of house.
- Keep work areas tidy and organized.
- Handle customer inquiries and issues with professionalism and courtesy.
- Execute operational tasks efficiently.
Your Profile
- Strong communication skills, capable of engaging effectively with customers and team members.
- Customer-oriented mindset, dedicated to delivering exceptional service.
- Passion for retail and ability to thrive in a dynamic environment.
- Problem-solving attitude with a commitment to continuous improvement; open to feedback.
- Willingness to work a flexible schedule, including holidays, evenings, and weekends.
- Proficient in using retail technology.
- Physical ability to navigate the sales floor, stockroom, and office; capable of lifting up to 30 lbs.
Why Choose Old Navy?
We offer competitive benefits and a supportive workplace where you can grow your career while enjoying the fashion journey with us!

