About the job
Job Overview
Join our team at Mangums as a skilled Road Service Technician, where you will leverage your expertise to diagnose and repair trucks, trailers, and equipment on the go. You'll work under the guidance of dispatchers and report directly to the Road Service Manager, ensuring efficient service delivery and customer satisfaction.
Key Responsibilities
- Provide emergency roadside assistance for vehicle breakdowns, malfunctions, and tire issues.
- Conduct thorough diagnostics and operational tests before initiating repairs or replacements.
- Adhere strictly to OSHA safety standards to maintain a safe working environment.
- Utilize appropriate personal protective equipment (PPE) and follow all safety protocols.
- Perform repairs and replacements efficiently and professionally.
- Complete all necessary paperwork related to your duties, including electronic invoicing and customer transactions.
- Conduct DOT inspections and preventive maintenance on both company and customer vehicles to enhance safety and longevity.
- Assist with towing operations, including accidents, recoveries, and transloading tasks as needed.
- Support repair shop operations, including general maintenance and repairs.
- Help with heavy transport tasks, including truck and trailer maintenance and dolly operations.
- Maintain a clean and orderly truck, inside and out.
- Be available to work a flexible schedule, including nights and weekends.
- Maintain a driving record that meets company and insurance standards.
- Coordinate effectively with dispatchers and administrative staff.
- Engage in meetings and training as required.
- Address customer needs promptly and professionally, ensuring high satisfaction.
- Promote the values and mission of Mangums consistently with staff and customers.

