About the job
Why Choose Housecall Pro?
At Housecall Pro, we are committed to crafting innovative solutions that enhance the lives of our users. Each day, we strive to empower home service professionals who serve millions of households across America. Our mission is to support these Pros in optimizing their operations, scaling their businesses effectively, and ultimately freeing up their time to spend with loved ones and enjoy life to the fullest.
Though our headquarters is situated in Denver, Colorado, our diverse team extends across various countries, including Brazil, Poland, the Philippines, and Mexico. We prioritize our customers' satisfaction and cultivate a collaborative culture where our company, team members, and Pros can thrive together, regardless of their location. Our leadership is dedicated to fostering the career growth of our team members while equally expecting them to innovate solutions for our Pros.
We also provide the following benefits:
- A comprehensive benefits package including medical, dental, vision, life insurance, disability, and a 401(k) plan.
- Generous paid holidays and flexible, as-needed paid time off.
- Monthly reimbursements for technology expenses.
- A culture that encourages innovation, valuing ideas from all team members.
Role Overview:
As a SaaS Onboarding Specialist, you will play a vital role in ensuring a smooth and positive onboarding journey for our service professionals (Pros) on our platform. You will coordinate and facilitate the onboarding process while delivering exceptional customer service, addressing Pros' inquiries and concerns.
Serving as the primary point of contact during the critical post-enrollment phase, you will take ownership of the Pro experience, guiding them through initial adoption, instilling confidence, and ensuring they quickly recognize the value of our platform. Your proactive approach to resolving challenges, along with your empathy and problem-solving skills, will enhance our team and improve the lives of our Pros. You will embody an ownership mindset, extending the sales experience by reinforcing the value of Housecall Pro and ensuring Pros feel assured in their decision to join us.
Our team is driven, compassionate, hard-working, and above all, focused on bettering the lives of our Pros. Their success translates to our success.

