About the job
At HopSkipDrive, we are dedicated to fostering opportunities for everyone through innovative mobility solutions.
As a leading technology company, we address intricate transportation challenges with a focus on safety, equity, and care. Our platform connects children, older adults, and individuals requiring additional support with thoroughly vetted caregivers. Our software is designed to tackle the significant transportation issues faced by schools and school districts nationwide.
Founded by three mothers to solve their transportation dilemmas, we have successfully facilitated over five million rides in more than 17 states. Our rapid expansion has earned us a spot on the Inc. 5000 list four times and the Deloitte 500 Fast-Growing Technology list. As a Series D company, we have secured $100 million in funding to date.
Who We Are
Our Safe Ride Support team prides itself on ensuring every ride is completed safely and seamlessly. As a Safety Alert Specialist, you will play a vital role in upholding our commitment to safety, furthering our mission in the following ways:
- Oversee a high-priority alert queue for potential safety issues, efficiently managing a robust volume of outbound calls and SMS communications.
- Identify potential safety concerns and swiftly determine the safest resolution for all users.
- Thoroughly document safety incidents to ensure all pertinent details are recorded.
- Ensure compliance with HopSkipDrive's policies and procedures.
- Mentor less experienced specialists and contribute positively to the team culture.
- Provide support for InRide and lateness inquiries as needed.
- Utilize our CRM (Zendesk) to log phone calls, chats, and SMS interactions.
- Effectively multitask across various applications and software to manage daily responsibilities.
- Recognize and report trends in issues and complaints to leadership.
Who You Are
You possess a natural curiosity, always probing deeper when something feels amiss, while consistently maintaining a safety-first mindset. With strong decision-making abilities, you confidently navigate the next steps even with incomplete information. Your skills enable you to make a significant and immediate impact:
- Outstanding communication and interpersonal skills, with a keen understanding of the importance of timely and relevant updates.
- Consistent vigilance towards safety and adherence to protocols.

