About the job
YOUR ROLE
As a Sales Advisor at H&M, you will be instrumental in crafting a remarkable shopping experience for our customers. Your responsibilities will include warmly welcoming customers, guiding them throughout the store, and assisting them in discovering our diverse range of products. By embodying our core values, you will contribute not only to your own achievements but also to the overall success of the company.
You will:
- Utilize your fashion expertise to assist customers in making informed purchasing decisions.
- Work collaboratively with your team to ensure exceptional service throughout the customer journey.
- Maintain a well-stocked, organized, and visually appealing sales floor and back of house.
- Assist with the store's opening and closing procedures.
- Represent yourself and the H&M brand positively in every customer interaction.
YOUR TEAM
Our stores are the heartbeat of our brand, where customers engage with our fashion offerings firsthand. As part of our vibrant Store Team, every role—from Sales Advisors to Department Managers, Store Managers, Visual Merchandisers, and Assistant Store Managers—plays a pivotal part in fostering an inspiring and inviting atmosphere. You will also collaborate with the wider Area Team, sharing insights and driving collective success. Together with your team, you will help customers feel empowered and express their unique style through our latest trends and classic pieces, making fashion accessible and sustainable for all.
YOUR PROFILE
We seek individuals who have…
- Experience in customer service within fashion, retail, or related sectors.
And individuals who are…
- Passionate about fashion and committed to delivering an outstanding in-store experience while promoting our products and driving sales.
- Thriving in collaborative and fast-paced environments.
- Effective communicators who are creative and eager to engage with store technology, with a strong desire to learn and grow.
- Flexible and proactive in their approach.
ABOUT H&M GROUP
H&M Group is a renowned global company recognized for its diverse fashion brands and ventures. Our mission is to demonstrate that exceptional design, affordability, and sustainability can coexist. We aspire to liberate fashion for everyone, placing our customers at the forefront of every decision we make.
We are a collective of passionate and talented individuals united by shared values and a common culture. Together, we harness our influence, scale, and expertise to advance the fashion industry toward a more inclusive and sustainable future.
WHY JOIN US?
At H&M Group, we take pride in being a vibrant and inclusive workplace where everyone feels valued and empowered to make a difference.

