About the job
About the Role
Join H&M as a Sales Advisor, where your primary responsibility will be to deliver outstanding customer service. You will warmly welcome customers, guide them through our store, and actively promote our products, ensuring they receive the support and information needed for a delightful shopping experience. Your passion for fashion and product knowledge will be vital as you assist customers in making informed choices. Additionally, you'll contribute to maintaining a clean and organized sales floor and back of house, collaborating with your team to enhance the overall customer experience.
A Day in the Life
Your typical day will involve:
- Delivering exceptional customer service by engaging with customers and guiding them through the store and OMNI experience.
- Fostering conversations with customers to ensure their needs are met.
- Showcasing our latest fashion trends and products across the store.
- Effectively promoting our offerings and supporting our Customer Loyalty App (Hello Member) and sustainability initiatives.
- Representing the H&M brand positively in every interaction.
- Collaborating with the store management team to achieve sales targets through commercial and operational strategies.
General Information
Fashion & Trend Awareness
- Stay updated on fashion trends, styles, competitors, and influencers to effectively assist customers.
- Utilize your expertise to provide insightful information to customers.
Team & Development
- Share your knowledge and skills with colleagues to foster a collaborative environment.
- Adhere to all store procedures, routines, and legal requirements.
- Engage in constructive feedback with teammates to promote growth and development.
- Participate in onboarding and training to enhance your skills for future growth.
Retail Operations/ Visual & Commercial Execution
- Manage the complete garment cycle, from unpacking to steaming, ensuring excellent garment care.
- Operate fitting rooms and checkout areas following best practices.
- Contribute to maintaining a tidy sales floor and back of house, including stockrooms.
- Support attractive merchandise displays, ensuring clear communication of trends and stories.

