About the job
YOUR ROLE
As a Sales Advisor at H&M, you will be essential in crafting an exceptional customer experience. You will warmly welcome customers, guide them throughout the store, and assist them in finding exactly what they need while effectively presenting our diverse product range. By embodying our core values, your contributions will significantly impact your personal success as well as that of the company.
Key Responsibilities:
- Leverage your fashion and product expertise to empower customers in making informed choices.
- Work collaboratively with your team to ensure outstanding service at every touchpoint of the customer journey.
- Maintain an organized, well-stocked, and inviting sales floor and back of house.
- Assist with the store's opening and closing procedures.
- Present yourself and the brand positively in all customer engagements.
YOUR TEAM
Our stores are the vibrant heart of our company, where customers connect with our brand firsthand. As part of a dynamic Store Team, every role—from Sales Advisors to Department Managers, Store Managers, and Visual Merchandisers—plays a crucial part in fostering an inspiring and welcoming environment. You will also collaborate with the broader Area Team, sharing insights and driving collective success. Together, we help customers express their individuality with the latest trends and timeless styles, making fashion accessible and sustainable for everyone.
YOUR PROFILE
We are in search of individuals who possess:
- Experience in customer service within the fashion or retail sector.
And individuals who are:
- Enthusiastic about fashion and dedicated to delivering an exceptional in-store experience while promoting our products and driving sales.
- Thriving in a collaborative and dynamic environment.
- Excellent communicators, creative thinkers, and eager to learn and develop with store technology.
- Flexible and proactive in executing tasks.

