About the job
YOUR ROLE
As a Sales Advisor at H&M, you will be instrumental in crafting exceptional customer experiences. You will greet customers warmly, guide them throughout the store, and assist them in locating their desired items while highlighting our latest offerings. By embodying our core values, you will contribute not only to your own success but also to the overall success of our brand.
Your responsibilities include:
- Leveraging your fashion and product expertise to assist customers in making informed purchasing decisions.
- Working collaboratively with your team to provide outstanding service throughout the customer journey.
- Maintaining a well-stocked, organized, and inviting sales floor and back of house.
- Assisting with the store's opening and closing procedures.
- Projecting a positive image of yourself and our brand in every customer interaction.
YOUR TEAM
Our stores are the heartbeat of our company, where customers engage with our brand directly. As part of a vibrant Store Team, you will collaborate with roles ranging from Sales Advisors and Department Managers to Store Managers and Visual Merchandisers. Each role is vital in cultivating an inspiring and welcoming atmosphere. You will also connect with the broader Area Team, sharing insights and driving shared success. Together with your colleagues, you'll empower customers to express their individuality through the latest trends and timeless styles, making fashion accessible and sustainable for everyone.
WHO WE SEEK
We are looking for candidates who possess:
- Experience in customer service, particularly in the fashion or retail sectors.
Additionally, we value individuals who:
- Have a passion for fashion and a commitment to delivering an exceptional in-store experience while promoting our products and driving sales.
- Excel in collaborative and dynamic environments.
- Are communicative, creative, and eager to learn about store technology.
- Demonstrate flexibility and a proactive approach.
ABOUT US
H&M Group is a global powerhouse of vibrant fashion brands. Our mission is to showcase that exceptional design, affordability, and sustainability can coexist. We aim to democratize fashion for the many, placing our customers at the core of every decision we make.
As a collective of thousands of passionate and skilled individuals, we are united by our shared culture and values. Together, we leverage our influence, scale, and expertise to drive the fashion industry towards a more inclusive and sustainable future.
WHY JOIN US?
At H&M Group, we are committed to...

