About the job
Over a decade ago, I envisioned the first French fashion brand to emerge online, initially named Les Composantes, which has now evolved into Sezane.
Our core values remain steadfast: innovation, creativity, quality, and exceptional service.
To shape our future together, we seek imaginative, organized, and adaptable individuals eager to enhance every aspect of our work. We welcome passionate, independent talents who respect their colleagues and believe that with the right resources, anything is achievable.
At Sezane, every day offers a unique experience, where your role may change from one day to the next. Does this resonate with you? If so, we encourage you to reach out!
As we prepare to launch our new pop-up store in Munich from late August until January, we are looking for a dedicated Sales Advisor / Visual Merchandiser (M/F) for a full-time role. This position is based in Munich.
Responsibilities as a Sales Advisor:
Delivering an Exceptional Customer Experience:
- Prioritize customer satisfaction to ensure outstanding service.
- Exemplify the Sezane style through impeccable presentation and grooming.
- Greet customers with warmth and empathy to create a memorable experience.
- Understand customer personalities to meet their needs effectively.
- Introduce the brand and its diverse range of products.
- Serve as an ambassador for our omnichannel approach, bridging the store and online experience.
- Exhibit curiosity and develop thorough knowledge of our brand and offerings.
- Be proactive in suggesting actions to enhance the customer experience.
- Address complaints and dissatisfaction to ensure customer retention.
- Familiarize yourself with our CSR policies to adequately respond to customer inquiries.
Upholding the Brand Image:
- Ensure accurate product labeling on the sales floor.
- Assist in the implementation of merchandising strategies and ensure compliance.
- Create an exciting and inspiring shopping atmosphere for customers.
- Monitor and maintain the commercial appeal of the store.
- Possess a strong fashion sense to provide informed suggestions.
- Ensure product displays align with Sezane's brand identity.
- Organize your tasks based on priorities and sales strategies.
Facilitating Smooth Operations:
- Adhere to Sezane's policies, standards, and procedures.
- Process transactions efficiently and accurately.
- Assist in inventory management and product restocking.