About the job
At Soma, we pride ourselves on being customer-centric, innovative, and fostering an exceptional retail culture. We invite you to join our dynamic team!
POSITION OBJECTIVE:
As a Sales Associate, you will play a pivotal role in assisting Management to cultivate a sales environment centered around our customers and products. Your responsibilities will include enhancing customer experiences while ensuring the store meets its profitability goals. We are passionate about what we do, and we believe that together we create an extraordinary workplace where individuals can thrive, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Drive for Results
- Achieve company sales targets by employing effective sales techniques and sharing product knowledge with customers; assist in recommending products based on their needs.
- Stay informed of current promotions and maintain pricing and visual standards.
- Uphold merchandise handling standards, presentation, loss prevention, and other duties as assigned by management.
- Engage in visual merchandising directives, including monthly store layouts and maintenance.
- Exemplify and promote the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.
- Actively resolve customer inquiries and concerns in a timely manner.
- Facilitate a smooth and efficient checkout process, keeping up-to-date on payment policies, coupon use, returns, exchanges, and security practices.
- Encourage additional purchases at checkout, including gift card sales.
- Enroll customers in our rewards program.
- Build strong customer relationships through personalized service and wardrobe consultations.
- Maintain knowledge of current product assortments and fit offerings available in-store and online.
- Ensure consistent communication with clients through effective use of customer book.
- Assist with replenishment efforts to maintain a well-stocked and inviting store.
- Help fulfill product locates as needed.
- Contribute to visual merchandising efforts including floor sets, window displays, and signage placement.
- Support the cleanliness and organization of the boutique.
- Encourage a collaborative approach to problem-solving within the team.
- Seek personal growth opportunities and actively request feedback.
Other duties may be assigned. This position may be available under various brands, and responsibilities may vary accordingly.

