About the job
YOUR ROLE
As a Sales Associate at H&M, you will play a pivotal role in delivering an exceptional customer experience. You will warmly welcome customers, guide them through the store, and assist them in finding the products they desire while showcasing our offerings. By embodying our values, you will contribute to your own success as well as the success of the company.
Your responsibilities include:
- Sharing your fashion and product knowledge to help customers choose the perfect items for them.
- Collaborating with your team to provide outstanding service at every stage of the customer journey.
- Ensuring the sales floor and stock are well stocked, organized, and inviting.
- Participating in the opening and closing of the store.
- Positively representing the brand in all customer interactions.
YOUR COLLEAGUES
Our stores are the heartbeat of our group, where customers experience our brand firsthand. As a member of the store team, every employee—Sales Associates, Department Managers, Visual Merchandisers, and Store Managers—plays a part in creating an inspiring and welcoming environment.
You will collaborate across stores to share ideas and succeed together. Alongside your team, you will play a crucial role in helping customers express their personalities with the latest trends and timeless styles. By connecting with our customers, we make fashion accessible and sustainable for everyone.
WHO YOU ARE
We are looking for individuals with ideally some experience in customer service within fashion, retail, or related sectors.
We seek individuals who are…
- Passionate about fashion and dedicated to delivering an exceptional customer experience while promoting our products and driving sales.
- Thriving in collaborative, dynamic, and stimulating environments.
- Communicative, creative, eager to utilize digital tools in-store, with a strong desire to learn and grow.
- Flexible and action-oriented.
ABOUT US
H&M Group is a global company with strong fashion brands. Our mission is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We aim to make fashion available to as many people as possible, with our customers at the core of every decision we make. We are composed of thousands of passionate and talented employees united by our common culture and values. Together, we aim to use our influence and knowledge to push the boundaries of fashion.

