About the job
Pineapple Contracts is excited to announce a fantastic opportunity with our partner company, Workagile.
JOB TITLE: Sales & Client Support Executive
PRIMARY LOCATION: Clerkenwell, London
WORKING HOURS: 7.30am - 4.30pm
About the Role:
Join our dedicated and dynamic team at Pineapple Contracts as we seek a Sales & Client Support Executive to enrich our growing business environment. In this pivotal role, you will support our sales team by preparing quotations, managing client communications, updating our CRM system, and coordinating order processes to ensure an efficient sales operation. Your responsibilities will include handling inquiries, scheduling meetings, and assisting with events and client visits. With our compact team structure, every day will present new challenges and opportunities!
You are a highly organized and proactive individual, adept at multitasking with confidence. Your strong communication skills and keen attention to detail will be essential as you support others while working with systems like Pipedrive to ensure seamless operations.
Key Responsibilities:
- Provide essential support to the sales team, ensuring reliable sales assistance and professional client interactions.
- Generate accurate and timely quotations using our CRM (Pipedrive), and support the sales team with presentations, documentation, and ad-hoc materials.
- Proactively manage customer inquiries, ensuring clear communication and swift follow-up.
- Establish and maintain project deals in Pipedrive, keeping the CRM data organized and current.
- Facilitate order onboarding and coordinate purchase orders with the customer care team for smooth transitions.
- Monitor live orders, flagging necessary follow-up actions to assist the sales team in maintaining order efficiency.
- Manage the general sales inbox, prioritizing and addressing inquiries effectively.
- Engage with existing clients to share updates on new product launches and assist in scheduling appointments for account managers.
- Assist in qualifying inquiries and follow-ups, enabling the sales team to concentrate on high-value opportunities.
- Collaborate closely with Design and Supply Chain teams on unique projects, ensuring that queries are resolved and opportunities maximized.
- Provide second-line support for incoming phone calls, taking accurate messages as needed.
- Oversee the preparation and distribution of sample packs and supporting materials.
- Manage showroom resources, ensuring literature, samples, and merchandise are adequately stocked.