About the job
YOUR ROLE
As a Sales Consultant, you will play a pivotal role in delivering an outstanding customer experience. By warmly welcoming our clients, you will assist them in making their selections while introducing them to our latest products and collections. By embodying our values, you will contribute to both your success and the growth of the company.
You will:
- Share your fashion expertise to help our customers choose the best options for themselves.
- Collaborate with the team to ensure exceptional customer service, including actively promoting our loyalty program.
- Keep the sales floor and storage areas stocked and organized.
- Assist with store opening and closing procedures.
- Represent yourself and the company in a positive and professional manner.
COLLEAGUES YOU'LL WORK WITH
Our stores are the heart of the company – the place where customers experience our brand firsthand. As part of a dynamic store team, every role – from Sales Consultant and Department Head to Store Manager, Visual Merchandiser, and Head Cashier – contributes to creating an inspiring and welcoming environment. You will have the opportunity to collaborate with colleagues from various stores, exchange experiences, and achieve success together. Working closely with your team, you will play a key role in helping customers feel confident and free to express themselves through the latest fashion trends and timeless styles. By building meaningful connections with customers in our stores, we create accessible and sustainable fashion for all.
WHO YOU ARE
We are looking for someone with…
- Experience in customer service within the retail sector is a plus.
- A passion for interacting with customers and an interest in fashion – we will teach you everything else!
And someone who is…
- Successful in a fast-paced environment with strong communication skills.
- Communicative, creative, and curious.
- Adaptive and results-oriented.
ABOUT US
H&M Group is an international collective of established fashion brands and initiatives. Our mission is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We strive to make fashion accessible to everyone by placing our customers at the center of every decision.
Our team consists of thousands of dedicated and talented professionals united by a shared culture and values. Together, we harness the power of diversity and knowledge to build the future of fashion.

