About the job
About DataCamp
DataCamp is on a mission to equip individuals with the essential data and AI skills needed for success in the 21st century. By offering practical and engaging learning experiences, we empower learners and organizations of all sizes to leverage the power of data and AI. As a trusted partner to over 14 million learners and more than 5,000 companies, including 80% of the Fortune 1000, DataCamp is at the forefront of addressing the pressing data and AI skills gap.
About the Role
We are seeking a dynamic Sales Operations Administrator to join our expanding Revenue Operations team. In this pivotal role, you will collaborate with Sales, Customer Success, Finance, and Legal teams. The Deal Desk function is integral to optimizing sales processes, implementing sales technologies, and ensuring the sales team operates efficiently to foster business growth and enhance customer satisfaction.
About You
At DataCamp, we value individuals who exemplify our core principles of data-driven decision-making, action, transparency, ownership, and customer focus. You excel in a fast-paced, high-performance environment and are motivated by a desire to make a significant impact. Your adaptability allows you to embrace change and uncertainty with enthusiasm. Driven by initiative and an entrepreneurial mindset, you strive not just to meet targets but to understand the underlying objectives and take ownership to propel the business forward. As a collaborative team player, you prioritize transparency and continuously seek improvements and innovations. If this resonates with you, we invite you to apply!
Responsibilities
- Manage daily quote and pricing approvals
- Collaborate with commercial teams to ensure opportunities are accurately created and tracked in Salesforce, including key fields such as stage, probability, and booking amount
- Develop standard templates, playbooks, and sales guidance documents to streamline the deal desk process
- Act as the first point of contact for resolving minor cleanliness and technical issues related to deal flow
- Assist in maintaining Salesforce data integrity
- Address billing helpdesk tickets, including subscription adjustments, invoice changes, refunds, and customer due diligence inquiries
- Support the setup and maintenance of supplier portals, including uploading PO-backed invoices for customer payment processing

