About the job
Sales Team Manager
- Location: Manchester
- Hybrid: 3 days in the office and 2 days from home
- Salary: A salary of £40k - £45k (OTE £60K - £70K)
Exciting developments are underway! We're embarking on a significant growth journey, and you could play a pivotal role in it.
We are in search of a dynamic and driven Sales Team Manager to join our high-performing team. In this position, you will be instrumental in enhancing performance, ensuring customer satisfaction, and maintaining compliance within our Advisor, Trainee Advisor, and Case Manager teams. You will be responsible for delivering an exceptional customer experience, optimizing conversion rates, and ensuring adherence to compliance and training protocols.
This is a remarkable opportunity to become part of a leading financial platform, backed by ClearScore's global success and long-term strategic plans. You'll collaborate with industry experts and gain access to training, support, robust relationships with top lenders, and a clear roadmap for the future.
Key Responsibilities:
- Lead and manage the Advisor, Trainee Advisor, and Case Manager teams to drive performance and operational efficiency.
- Deliver an outstanding customer journey, ensuring high levels of satisfaction and optimal conversion rates.
- Oversee the Sales and Case Manager departments, maximizing profitability while ensuring compliance and quality standards.
- Instill a “Customer First” culture, guaranteeing the right outcomes for customers at every interaction.
- Monitor call quality, customer file audits, and satisfaction metrics to maintain service excellence.
- Conduct regular performance reviews while providing coaching and development opportunities for team members.
- Define and implement KPIs, regularly assessing their relevance to business and regulatory requirements.
- Foster strong collaborations with internal teams to align business and marketing strategies.
- Maintain and enhance partnerships with lenders to drive conversions and product development.
- Encourage and support technological advancements to improve processes and customer interactions.
- Ensure full compliance with regulatory mandates and corporate governance standards.
- Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their integral role in this ethos.
- Provide continuous training and development for staff to ensure peak performance.

