About the job
What You Will Achieve with Us:
● Take ownership of the Salesforce Support Board, acting as a vital link between our global operations and the Salesforce technical team. You will be responsible for troubleshooting bugs, managing user access, overseeing approved analytics requests, and ensuring that all technical requests are communicated promptly to the project management team for timely action.
● Deliver exceptional support to our internal users through a ticketing system, ensuring their needs are met efficiently.
● Customize Salesforce functionalities including fields, page layouts, record types, search options, list views, queues, reports, and dashboards to enhance user experience.
● Manage data operations, including mass imports, updates, and exports to maintain data consistency.
● Safeguard data integrity and security while conducting necessary audits and reviews.
● Address operational and change requests, troubleshoot issues, and collaborate with various user groups, including business leaders, to drive solutions.
● Support training initiatives for business owners on new features, aiding in effective roll-outs.
● Contribute to the development and upkeep of documentation related to processes, policies, application configurations, and help materials.
● Serve as the first point of contact for Salesforce support, analyzing incoming tickets to identify whether issues are due to system bugs, data inconsistencies, or process gaps. You will escalate confirmed bugs, guide users through process-related issues, and proactively identify recurring trends to suggest training or process enhancements.

