About the job
YOUR BRILLIANT FUTURE IN TECH STARTS NOW
Welcome to Zoi, where we revolutionize the manufacturing and retail sectors with cutting-edge AI strategies that drive tangible business outcomes. Our approach goes beyond mere consultancy: we implement, manage, and scale solutions that enable our clients to leverage AI for a significant competitive edge.
We are expanding our SAP Basis & Cloud team across various locations including Barcelona, Ho Chi Minh City, Mexico City, and Guadalajara!
YOUR ROLE (KEY RESPONSIBILITIES)
As the first line of support for our SAP Managed Services, you will be integral to our SAP Basis operations, ensuring the stability and performance of our clients' core systems. Your responsibilities will include:
Proactive SAP Monitoring: Respond promptly to alerts from SAP Solution Manager, CloudWatch, Nagios, and Zabbix to uphold system health.
Initial Triage: Serve as the primary contact for client inquiries, conducting initial diagnostics and documenting issues within Jira to streamline workflows.
SAP Basis Troubleshooting: Implement initial technical solutions using existing runbooks, addressing work processes, print spool management, and background job handling.
Effective Escalation: Recognize complex SAP Basis or infrastructure issues that necessitate further analysis and transition them smoothly to our second-level specialists.
Client Engagement: Ensure a transparent digital experience by keeping clients informed about incident statuses and facilitating successful resolutions.
WHO YOU ARE (YOUR PROFILE)
SAP Enthusiast: You have a foundational grasp of SAP technologies and a strong desire to advance in the SAP Basis field.
Cloud-Aware: You are familiar with the integration of SAP within Cloud Native environments (AWS, GCP, or Azure).
Systematic Techie: Proficient in using monitoring and ticketing tools like Jira, Nagios, and Zabbix.
Detail-Oriented: Committed to following technical documentation and runbooks to provide exceptional value to our clients.
Effective Communicator: You possess strong communication skills and can articulate technical concepts clearly.

