About the job
Key Responsibilities:
1. Guest & Employee Safety
Conduct regular patrols of hotel facilities including lobbies, corridors, guest floors, parking areas, and back-of-house zones.
Facilitate the safe movement of guests and staff throughout the property.
Provide assistance to guests with directions, emergencies, and safety-related inquiries.
2. Security Monitoring
Oversee CCTV cameras and alarm systems to detect suspicious activities.
Manage access to restricted areas and enforce hotel security protocols.
Perform bag checks and security screenings as necessary.
3. Incident Response & Reporting
React swiftly to emergencies such as fire alarms, accidents, medical situations, or disturbances.
Accurately document all security incidents in daily logs and incident reports.
Coordinate with local law enforcement or emergency services as needed.
4. Loss Prevention
Carry out regular inspection rounds to deter theft, property damage, and safety hazards.
Assist in investigations related to lost items, guest complaints, or security violations.
5. Fire Safety & Emergency Preparedness
Support the implementation of fire safety protocols, including assistance during evacuation drills or real emergencies.
Inspect fire safety equipment (extinguishers, alarms, exit signage) to ensure proper functionality.
6. Policy Enforcement
Ensure adherence to hotel policies regarding guest behavior, noise management, and employee conduct.
Control access to staff lockers, supply rooms, and high-security areas.
7. Customer Service
Maintain a courteous, approachable, and supportive demeanor.
Address guest concerns professionally, ensuring confidentiality and discretion.