About the job
YOUR MISSION:
As a Senior AI Agent Architect at Parloa, you will be instrumental in revolutionizing customer service through the implementation of AI Agents. This role requires a deep engagement with clients and partners to enhance their customer experiences using Parloa’s innovative solutions.
Leveraging your profound knowledge of Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create impactful AI workflows that ensure high quality, optimal performance, and seamless functionality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent deployments, while guiding clients and partners in maximizing the benefits of Parloa’s AI offerings.
IN THIS ROLE YOU WILL:
- Implement AI Agent deployments by providing strategic guidance and hands-on support to clients and partners.
- Utilize your understanding of LLM internals (such as embeddings) to assess customer needs and design precise prompts for user-friendly interactions.
- Simplify intricate workflows and processes into easily digestible conversational elements, enabling LLMs to efficiently manage complex tasks.
- Refine conversational flows and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with client branding standards.
- Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate client systems with Parloa’s Agent Platform via APIs.
- Tackle obstacles by working with various departments within Parloa (e.g., Product, Agent Integration Engineering, and Sales) as well as with the customer.
- Employ structured testing methods to validate the behavior, quality, and performance of AI agents in real-world scenarios.
- Create documentation of best practices, how-to guides, and product capabilities for both internal and external audiences, showcasing the expertise of the Agent Architect team.

