About the job
Who We Are:
Join us in shaping a brighter financial future. At SoFi, we are redefining how individuals engage with personal finance, using cutting-edge mobile technology to empower our millions of members to achieve their financial goals. As a next-generation financial services company and national bank, we are proud to be at the forefront of an industry undergoing remarkable transformation. Our dedicated core values guide us daily, enabling us to make a tangible difference in the lives of those we serve. Invest in yourself, your career, and the future of finance with us.
The Role:
The Senior Analyst, Home Lending Operations Strategy will play a crucial role in transforming the mortgage origination landscape at SoFi. This position emphasizes delivering an unparalleled member experience while achieving industry-leading turnaround times, particularly during periods of rapid growth. The ideal candidate will collaborate effectively with Product, Sales, Marketing, Credit, and Operations teams, providing strategic insights and hands-on execution to enhance service efficiency and quality.
What You’ll Do:
- Strategic Leadership: Oversee and execute complex transformation projects for Mortgage operations, defining project scope, objectives, milestones, and deliverables within aggressive timelines.
- Business Requirements & Process Redesign: Work with stakeholders to gather, analyze, and document comprehensive business requirements, designing optimized processes and workflows to decrease processing times.
- Vendor Identification & Selection: Identify and evaluate third-party vendors and technology solutions that align with strategic objectives and project requirements, managing vendor relationships throughout the project lifecycle.
- Onboarding & Change Management: Create and implement onboarding plans for new technologies and processes, leading change management initiatives to guarantee smooth integration within impacted teams, including communication, training, and support.
- Cross-Functional Collaboration: Engage with various departments to ensure alignment on strategy and execution, fostering a culture of continuous improvement and innovation.

