About the job
Role Overview
Shift4 Payments, Inc. is at the forefront of revolutionizing commerce by streamlining intricate payment ecosystems globally. As a leader in commerce-enabling technology, Shift4 facilitates billions of transactions each year for a diverse range of businesses across various sectors. For further details, please visit www.shift4.com.
The Senior Associate for Onsite Services is responsible for the comprehensive integration of Point-of-Sale (POS) systems, gateway services, and associated peripherals at merchant establishments. The role necessitates collaboration with merchants and field technicians to ensure that all prerequisites are fulfilled before, during, and after installations. Installers are expected to deliver outstanding service while upholding the highest standards of professionalism. Additionally, they will provide client training on the installed POS ecosystems and must gain a thorough understanding of the entire merchant processing landscape.
Worksite Location Requirements:
This position will be based in the Newcastle area, with installations conducted within a 200-mile radius. Time will also be allocated for administrative and support duties, which can be performed from the office or remotely.
Key Responsibilities:
- Installation, configuration, and training on Skytab POS systems.
- Installation, configuration, and training for Shift4 Payment Gateway products in integrated third-party POS/PMS solutions.
- Conducting site surveys and network troubleshooting.
- Performing hardware and software troubleshooting.
- Direct liaison with integration partners to ensure seamless installations.
- Testing hardware, software, and credit card processing with minimal remote support.
- Post-installation documentation and photography of work performed at each site.

