About the job
Coupang exists to create customer delight. When our customers ask, "How did I live without Coupang?" we know we’ve fulfilled our mission. With a relentless commitment to making shopping, dining, and daily life more convenient, Coupang is driving innovation in the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, we have established a unique position in the domestic commerce sector and built customer trust.
We take pride in being a global public company with a startup culture, maintaining the agility of our beginnings while continuously launching new services and expanding our business. Every employee at Coupang is given the opportunity to embody an entrepreneurial spirit and drive new innovations and initiatives. Our essence lies in the courage to tackle tasks head-on and achieve results. At Coupang, you will witness daily growth in yourself, your colleagues, your team, and the entire company.
All Coupang employees are genuinely committed to our mission of shaping the future of commerce. We are solving customer problems, challenging conventional wisdom, and pushing the boundaries of what is achievable. If you seek an always-on, high-tech work experience in a hyper-connected world, join us at Coupang today.
Job Description
The RSA Excellence team conducts continuous research on domestic and international market trends and analyzes customer behavior patterns to support critical decision-making through business analytics. We continuously provide new insight tools to enable the business team to easily access, analyze, and utilize data. Additionally, we facilitate strategic business projects by creating processes and promoting data-driven decision-making to track outcomes and performance.
Key Responsibilities
- Design, develop, and enhance automated reports and dashboards to measure performance and support business needs.
- Extract and analyze data to identify growth opportunities, enhance efficiency, and provide proactive and actionable insights that deepen business understanding.
- Conduct advanced analysis and scenario planning for business strategy formulation.
- Set strategic and measurable goals, define new metrics, and collaborate with other teams to ensure the success of cross-team projects.
- Promote a data-driven decision-making culture through collaborations with various stakeholders and lead projects to expand organizational influence.
- Strengthen the team's analytical capabilities through consulting and technical leadership on a project-by-project basis.
Qualifications
- Over 5 years of experience in business analysis within a technology-driven, fast-paced organization (e-commerce experience preferred).
- Proven experience in business KPI analysis, data reporting, or similar roles.
- Strong analytical skills to interpret and communicate complex data effectively.
- Proficiency in database querying (SQL, etc.) and data visualization tools (Excel, Tableau, Power BI, etc.).
- Ability to communicate and collaborate effectively with stakeholders across various departments and levels.
- Experience generating business impact through strategic thinking and problem-solving skills.
Preferred Qualifications
- Experience analyzing English-language data and the ability to explain and persuade regarding your findings in both Korean and English.

