About the job
As a Senior Cash Collections & Applications Specialist at Turnitin, you will spearhead the efficiency and effectiveness of our worldwide cash collection initiatives. You will take charge of intricate customer accounts, executing high-level reconciliations, addressing unapplied cash challenges, and managing escalations for overdue balances and contested invoices.
Your extensive knowledge of cash application processes, customer payment behavior, and debt recovery tactics will be pivotal in helping the organization achieve its cash flow and working capital objectives. Additionally, you will play a vital role in pinpointing the underlying causes of collection difficulties and driving ongoing enhancements to collection policies and procedures.
Collaboration is key; you will engage with cross-functional teams—including Sales, Customer Success, Tax, and Revenue—to proactively prevent and resolve billing discrepancies and customer disputes.
You will also mentor junior team members, champion continuous improvement initiatives, and contribute to the advancement of our global billing framework to effectively accommodate business growth.
Key Responsibilities:
- Oversee cash collection for high-value and strategic global accounts, ensuring prompt payment receipt and allocation.
- Conduct thorough cash and customer account reconciliations, resolving unapplied cash, unidentified receipts, and aged balances.
- Serve as the primary escalation contact for complex customer payment inquiries, collaborating closely with Sales, Customer Success, Billing, Tax, and Legal teams.
- Analyze Accounts Receivable aging, Days Sales Outstanding (DSO) metrics, and customer payment behavior to identify risk areas and initiate targeted recovery actions.
- Engage directly with customers regarding disputed invoices and commercial inquiries, negotiating solutions while upholding contract and payment terms.
- Perform daily evaluations of multiple global bank accounts, ensuring accurate and timely reconciliations.
- Generate month-end Accounts Receivable reports linked to cash collection performance, credit risk, and account resolutions.
- Enhance internal controls surrounding cash application, collections workflows, and exception handling.
- Foster strong relationships with regional teams to navigate cultural, currency, and regulatory differences in global collections.
- Proactively suggest improvements for collection efficiency, data integrity, and financial transparency.
- Support and contribute to cross-functional Accounts Receivable transformation projects and broader Finance initiatives as necessary (e.g., automation, SOP enhancements, systems upgrades).