About the job
About Us (Ensono)
Ensono stands as a premier technology advisor and managed service provider dedicated to propelling clients through their digital transformation journeys, ensuring sustainable business outcomes. Our expert team excels in optimizing systems across hybrid environments through a diverse range of services, including consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud, and recognized as the Microsoft Datacenter Transformation Partner of the Year, we have over 3,500 associates globally, with our headquarters located in greater Chicago.
We prioritize your success by offering strategic and managed services for mission-critical applications. Our Advisory and Consulting services provide essential guidance in application strategy, helping identify the best environments for your applications — whether that's public, multi-cloud, hybrid cloud, or mainframe. With our extensive expertise across all mission-critical platforms, we are prepared to support you throughout your digital transformation journey, providing 24/7 assistance whenever needed. As your dedicated partner, we adapt to challenges, ensuring that you remain agile and secure. Our cross-platform certifications and decades of experience empower our technology experts to seamlessly integrate with your team, enabling continuous innovation and efficiency.
About the Role
- Deliver exceptional CICS system programming support and services to Ensono's mainframe clientele.
- The ideal candidate will be responsible for mainframe CICS Transaction Server software administration and tuning, ensuring optimal performance of our customers’ CICS environments. Collaboration with vendor personnel will be essential for timely problem resolution.
Responsibilities
- Promptly address customer service requests related to mainframe z/OS, specifically for CICS TS and associated OEM software products.
- Act as the primary support for issues related to CICS TS and related OEM software products.
- Provide 24/7/365 support across multiple time zones.
- Assist with customer migration services, particularly for new customer transitions related to CICS TS and associated OEM software.
- Update both customers and management on issue status throughout the resolution process.
- Document the cause, actions taken, and resolution of issues in the designated problem tracking system.
- Support the assigned project manager in the seamless migration of newly acquired customers, addressing all technical challenges effectively.

