About the job
About Pivotal Health
Pivotal Health stands at the forefront of technology, empowering healthcare providers to navigate the complexities of reimbursement and ensuring they receive fair compensation for their exceptional care.
Many healthcare professionals grapple with chronic underpayment from insurance companies, even though they deliver top-notch services. Processes like Independent Dispute Resolution (IDR) are meant to foster fairness but often become cumbersome and confusing without the right support.
Pivotal Health merges cutting-edge software, insightful data, and dedicated service into a cohesive, AI-enhanced platform. Our solutions streamline reimbursement processes, enabling providers to efficiently contest underpaid claims and alleviate administrative burdens, all while preserving the focus on patient care.
Our comprehensive IDR solution is merely the beginning. We are committed to developing tools that empower providers with clarity, control, and confidence throughout their reimbursement journey.
About This Role
Pivotal Health is on the lookout for a Senior Client Success Manager who will play a vital role in ensuring our healthcare provider clients achieve success and satisfaction while engaging with our services. You will oversee a portfolio of high-value strategic accounts, delivering the exceptional service these clients expect. In this pivotal role, you will drive platform adoption, retention, and overall client satisfaction, directly influencing client outcomes and contributing to our company’s growth.
Your Responsibilities
- Manage and enhance a portfolio of high-value accounts, focusing on client retention, expansion, and long-term partnership success.
- Guide clients through onboarding, implementation, and ongoing engagement, ensuring they realize measurable value from our platform consistently.
- Represent the client’s voice, gathering feedback and collaborating with Product and Engineering teams to inform roadmap priorities and enhancements.
- Develop Client Success playbooks, share best practices, and mentor team members to elevate overall team performance.
What We Seek
- 4-8 years in client-facing roles such as Client Success, Account Management, or Client Services; experience in B2B SaaS, healthcare, health tech, or IDR is highly preferred.
- Exceptional communication skills, with a proven ability to build strong relationships and provide outstanding service.
- Proficiency in analyzing client needs and translating them into actionable insights.
- Strong problem-solving skills and a proactive approach to client engagement and satisfaction.

