About the job
About Lendable
At Lendable, we are dedicated to crafting the world's premier technology solutions that empower individuals to access credit and save money efficiently. As one of the most promising fintech companies, we are excited about our journey:
Recognized as one of the UK’s newest unicorns with a dynamic team of over 700 professionals.
Rapidly emerging as one of the fastest-growing tech firms in the UK landscape.
Achieved profitability since 2017.
Supported by leading investors such as Balderton Capital and Goldman Sachs.
Highly rated by customers with an outstanding 4.9 average based on thousands of reviews on Trustpilot.
To date, we have successfully redesigned the Big Three consumer finance products: loans, credit cards, and car finance. Our innovative approach allows us to provide our customers with funds in mere minutes rather than days.
Our growth trajectory is steep, with ambitious plans to tap into the two largest Western markets (UK and US) where trillions of dollars worth of financial products are currently controlled by large banks with outdated systems and cumbersome processes.
Why Join Us?
Embrace Ownership: You will be empowered to make impactful decisions that shape the future and success of Lendable from the outset.
Collaborate with Exceptional Talent: Work alongside small teams of highly skilled individuals who are dedicated to solving challenges and innovating beyond conventional methods.
Develop In-House Technology: Leverage new data sources, machine learning, and AI to optimize our operations and enhance customer experience.
Position Overview
In the role of Senior Complaints Operations Manager, you will play a critical leadership role, reporting directly to the Director of Complaints, Fraud, and Financial Crime. You will be instrumental in driving our mission to transform consumer finance into a faster, more affordable, and customer-friendly experience. By advocating for the insights gained from complaint resolutions throughout the organization, you will steer the strategic direction of our complaints department across various product lines.

