About the job
*This position is exclusively for permanent civil service employees, those with comparable titles under 6.1.9, eligible for the 55a program, and candidates reachable on the civil service list.
**Remote work eligibility: Up to 2 days per week as per the Remote Work Pilot Program.**
The NYC Department of Consumer and Worker Protection (DCWP) is dedicated to enhancing the economic wellbeing of New Yorkers, fostering thriving communities. With oversight of nearly 45,000 businesses across over 40 industries, DCWP enforces essential consumer protection and workplace laws. By equitably supporting businesses and providing resources, DCWP protects the marketplace from exploitative practices while promoting compliance culture. Furthermore, DCWP empowers consumers and working families with tools for achieving financial stability and work-life harmony. The department also conducts research and advocates for public policies that support community welfare. For more information, please contact 311 or visit DCWP at nyc.gov/dcwp. Connect with us on social media platforms such as X, Facebook, Instagram, and YouTube.
We are seeking a Senior Customer Service Representative for our Administrative Services Unit, which plays a crucial role in processing thousands of license applications for the New York City Department of Health and Mental Hygiene (DOHMH). This unit is responsible for a variety of administrative functions including personnel management, training, recruitment, budgeting, purchasing, contracts, technology, database system support, communications, and supply management.
Key responsibilities include, but are not limited to:
- Performing clerical tasks, including complex data processing, record maintenance, and providing information to licensing applicants;
- Ensuring record accuracy and adherence to policies;
- Preparing and monitoring reports under supervision;
- Delivering high-volume customer service to applicants both in-person and via phone;
- Onboarding and offboarding employees within the Licensing Division;
- Managing supplies for the division;
- Training other staff as needed;
- Participating in seminars, meetings, and training sessions;
- Following all division and agency policies and procedures;
- Executing additional related tasks as assigned.