About the job
Join Our Mission to Revolutionize Healthcare Accessibility
At Assort Health, we are committed to making healthcare exceptional and accessible at any time, from anywhere, for everyone. We envision a future where healthcare feels connected and effortless, characterized by quick responses, clear communication, and seamless access to care. Our innovative platform is designed to transform the way patients and providers connect through the power of AI, accommodating the complexities of healthcare, while being tailored to the unique needs of each provider.
Assort stands as the most comprehensive patient experience platform, driven by specialty-specific agentic AI. Our omnichannel AI agents integrate smoothly with EHR/PMS systems and complex provider preferences, thereby eliminating long hold times and inefficiencies that hinder patients from receiving the care they deserve.
Since our launch in 2023, we have successfully managed over 110 million patient interactions, reducing average hold times from 11 minutes to just 1 minute. Our platform now supports thousands of providers, boasting a remarkable 98%+ resolution rate and 99% scheduling accuracy. Patient satisfaction rates average 4.5 out of 5 based on 52,000 reviews, and we are proud to announce a 20x revenue growth by 2025. We are rapidly scaling and expanding our presence across the healthcare industry.
Your Role
We are seeking a Senior Customer Success Manager to develop and enhance systems that ensure our customers thrive. You will act as the critical link between our users and our product, implementing playbooks and tools that foster a deep connection with Assort, while shaping the evolution of customer success as we aim to scale threefold.
Key Responsibilities
Manage Customer Relationships: Be the primary point of contact for clinic operators and partners, ensuring they derive exceptional value from Assort.
Enhance Adoption and Outcomes: Assist customers in implementing best practices, tracking critical metrics, and converting insights into actionable improvements.
Transform Feedback into Action: Collaborate with Product, Engineering, and Operations teams to advocate for customer needs and influence our product roadmap.
Establish Scalable Systems: Design and refine playbooks, processes, and tools to ensure efficient, consistent, and high-quality support as we grow.
Become a Trusted Partner: Foster long-term relationships that drive customer retention, expansion, and advocacy.

