About the job
Join Us in Transforming Connections Worldwide!
We encourage you to apply even if you don't meet every single qualification. We value diverse skills and experiences!
Your Role:
As a Senior Customer Success Manager at Kong, you will be an integral part of our fast-paced Customer Experience (CX) team. Your mission will be to empower customers to effectively utilize APIs and microservices to enhance their business objectives within a rapidly evolving technological landscape. This role is about engaging with customers throughout their journey to help them unlock the full potential of their Kong investment.
You will serve as an advocate for our most valuable asset—our customers—working with a diverse portfolio to identify growth opportunities and ensure their success. Collaborating closely with our sales teams across the US and LATAM, you will have the chance to cultivate significant customer relationships.
This role demands exceptional organizational and communication prowess as you build meaningful connections with key clients. You'll be at the forefront of customer management, leveraging self-service technology and reusable assets to maximize the value Kong delivers.
Working with us at Kong offers a remarkable opportunity to modernize enterprise software and gain insights into the operational dynamics of businesses in the digital era.
Above all, you will be a fantastic teammate within the Kong community.
Please note: This is a contract position.
Key Responsibilities:
Guide customers through their lifecycle while collaborating with the Customer Experience teams to achieve desired outcomes.
Establish criteria for successful adoption plans and post-sales engagement strategies.
Collaborate with Sales and Product teams to ensure customers maximize their solutions.
Contribute to the innovation of tools and processes to enhance team efficiency.
Engage in cutting-edge customer projects.
Deepen your understanding of our products and technologies.

