About the job
A career that’s the whole package!
At Conga, we've established a dynamic community where our team members can flourish. Here, you'll discover opportunities to innovate and facilitate growth through both individual and team development, all within an environment where every voice is valued.
Conga accelerates the customer journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized globally for enhancing this journey, integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities into a single open platform. It seamlessly connects with any ERP, CRM, and Cloud, leveraging a unified data model and purpose-built AI, enabling businesses to achieve a unique advantage grounded in seamless connectivity, actionable intelligence, and scalable growth.
Our approach is rooted in the Conga Way, a framework that embodies our values and informs everything from hiring to decision-making, including key programs such as employee recognition. Developed with direct input from our colleagues, the Conga Way serves as the foundation of our vibrant culture.
Role: Senior Customer Success Manager
Reports to: Senior Manager, Customer Success
Location: Australia
Travel: Up to 30%
Remote
A quick snapshot…
The Senior Customer Success Manager will oversee a portfolio of Conga's largest and most complex global accounts. You'll cultivate trusted relationships, drive product adoption, and ensure customers achieve measurable business results. Acting as a strategic advisor and cross-functional liaison, you'll gain a deep understanding of customer needs, guide them towards success, and continuously seek insights to enhance the partnership.
You will serve as a strategic trusted advisor for your customers, building and managing executive relationships with multiple stakeholders.
Why it’s a big deal…
Conga’s largest clients are industry leaders who depend on us to empower their revenue operations at scale. As a Senior Customer Success Manager, you’re not merely supporting accounts; you’re shaping strategic outcomes for global enterprises. Your work has a direct impact on customer retention and satisfaction.

