About the job
About Tenable:
Tenable® is a leader in Exposure Management, trusted by over 44,000 organizations worldwide to understand and mitigate cyber risk. Our solutions empower 65% of the Fortune 500, 45% of the Global 2000, and major government agencies. Join us in our mission to enhance cybersecurity!
Why Work at Tenable?
When you ask our team what makes Tenable a fantastic workplace, the answer is always, “Our people!” We collaborate to develop innovative, top-tier cybersecurity solutions while fostering a culture of inclusion, respect, and excellence. As a member of our #OneTenable team, you’ll work alongside some of the most talented professionals in the industry, with the support and resources necessary to make a meaningful impact. Together, we achieve exceptional results and celebrate our successes!
Your Role:
As the Senior Director of Customer Success, you will be responsible for developing and leading a team of Customer Success Managers and managing strategic client accounts. Your primary focus will be on driving revenue growth, nurturing executive-level client relationships, and overseeing the day-to-day management of these crucial accounts.
- Build and lead a team of account managers to ensure high customer satisfaction and retention by fostering strong customer relationships and delivering customized service and innovative solutions for our entire customer portfolio.
- Exhibit in-depth knowledge of our software products and operational procedures while coordinating all essential operating groups that support each enterprise client.
- Formulate strategies to meet customer expectations, promote growth, and maximize ROI, ensuring that Tenable’s software adds significant value.
- Establish and maintain robust professional relationships with Research and Design, Sales, Sales Operations, Marketing, and Customer Advocacy teams.
- Delegate tasks to appropriate operational teams, monitor progress against benchmarks, and drive projects to completion.
- Lead account management meetings, engaging and managing stakeholders for successful project outcomes.
- Forecast and analyze key account performance metrics.
- Conduct regular monthly and quarterly strategic business reviews with all enterprise accounts and facilitate the development of action plans to address any issues.
- Identify growth opportunities within enterprise accounts and collaborate with relevant sales representatives to facilitate expansion.
- Recruit, mentor, and provide training and development opportunities for the account management team.

