About the job
About IonQ:
IonQ, Inc. [NYSE: IONQ] stands at the forefront of quantum computing, delivering transformative solutions to tackle the world's most intricate challenges. Our latest quantum systems, IonQ Tempo and IonQ Forte Enterprise, are revolutionizing performance benchmarks, enabling our partners, including Amazon Web Services, AstraZeneca, and NVIDIA, to achieve exceptional results with 20x performance enhancements. In 2025, we proudly set a world record with a remarkable 99.99% two-qubit gate fidelity.
As we push the boundaries of quantum technology, IonQ aims to develop the most powerful quantum computers, targeting 2 million qubits by 2030. This innovation will significantly advance sectors such as drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. Our pioneering work in quantum networking positions IonQ as a leader in the creation of the quantum internet.
Location: This role is located at our College Park, MD office, with the flexibility to work remotely several days a week.
Travel: Up to 30%
Job ID: 1479
The Role:
We seek a dedicated Customer Success Director to join our dynamic, cross-functional team committed to delivering outstanding experiences for our customers. In this pivotal role, you will ensure that clients unlock the full potential of our quantum computing platform. You will onboard and nurture new users of IonQ’s quantum computers, aligning our offerings with their strategic priorities and helping them understand the leading-edge capabilities of our solutions.
Responsibilities:
- Engage directly with global clients who are tackling real-world challenges using IonQ's trapped-ion quantum systems.
- Assess customer technical needs to facilitate product adoption, enhance customer loyalty and retention, and significantly improve satisfaction while minimizing churn.
- Broaden IonQ’s user base by identifying industry-specific challenges and designing workshops, challenges, and educational curricula that empower clients to leverage quantum computing for their business advantage.
- Define new service offerings based on customer insights and IonQ’s strategic objectives, ensuring their successful implementation and operational excellence.
- Develop a comprehensive understanding of our hardware and software capabilities to provide exceptional support to customers.

