About the job
Veeam Software is the premier global leader in data resilience, empowering businesses to maintain control over their data, anytime and anywhere. We specialize in data backup, recovery, portability, security, and intelligence solutions. With a customer base exceeding 550,000 worldwide, Veeam is committed to ensuring the operational continuity of our clients. Join our dynamic team and contribute to our mission of advancing data resilience for some of the world's most recognized brands.
About the Role
The Senior Director of Enterprise Renewals Account Management will serve as a pivotal leader and operational driver, focusing on retention and growth within the enterprise portfolio across the EMEA and APJ regions. Your success will be evaluated based on achieving renewal and new business targets, enhancing Net Revenue Retention (NRR), and fostering a high-performance culture oriented towards results.
What You’ll Do
- Lead strategic coordination and governance by establishing processes that enhance collaboration across Renewals, Sales, Customer Success, Finance, and Legal teams, ensuring efficient execution of renewal strategies.
- Develop engagement processes, playbooks, workflows, and training programs to facilitate collaboration and operational excellence.
- Guide the team to achieve Account Growth Quotas encompassing both Renewal and Expansion.
- Work in tandem with sales counterparts to ensure accurate forecasting for the pipeline and bookings.
- Design strategies for re-engaging past enterprise clients.
- Deliver structured insights regarding customer and market trends within the enterprise realm.
- Communicate effectively as a trusted advisor to executive leadership, converting intricate renewal strategies into actionable insights.
- Shape organizational policies and frameworks surrounding renewal governance and pricing strategies across various regions.
- Engage directly with C-Suite executives of client organizations.
- Foster talent development by building and mentoring a high-performing team rooted in accountability, innovation, and continuous improvement.

