About the job
Coupang is transforming the shopping experience with a commitment to delighting every customer from the moment they launch the Coupang app to the instant their orders arrive.
Our services in Taiwan include “Rocket Delivery,” ensuring next-day delivery for a diverse range of products at competitive prices, and “Rocket Oversea,” offering free international delivery on millions of top-selling items from Korea, the U.S. and more.
We are on the lookout for exceptional talent to drive Coupang’s expansion in Taiwan. This is a unique opportunity to be part of Coupang’s growth journey and shape a future where our customers ask, “How did I ever live without Coupang?”
Position: Senior Director of Retail Program Management
This pivotal role within the Retail Program Management team is essential for delivering a premier customer experience and achieving operational excellence at Coupang. You will be responsible for designing and implementing significant processes and initiatives that affect multiple business and functional sectors within Coupang. This position requires in-depth exploration of new business areas, leading market and customer research, performing ROI analysis, and gathering key requirements for process enhancement. By continuously refining both supplier and internal processes, your goal will be to uncover defects and propose strategic recommendations that align with Coupang’s corporate objectives.
Key Responsibilities:
Customer-Centric Innovation:
- Foster an exceptionally high level of customer focus, initiating new projects that elevate customer satisfaction and experience.
- Exhibit a deep understanding of Coupang’s products, the competitive landscape, and customer expectations to uncover growth opportunities.
Operational Assessment and Process Enhancement:
- Conduct thorough examinations of operational processes to identify defects, improvement opportunities, and formulate recommendations for future processes.
- Lead efforts in process improvement to optimize operations, enhance efficiency, and validate improvement initiatives to ensure measurable outcomes.
- Apply project management methodologies to refine processes and support...

