Qualifications
To thrive in this role, you should possess:Proven experience in customer success management, particularly with enterprise-level clients.Strong communication and interpersonal skills, with a knack for building relationships.Ability to analyze customer needs and deliver tailored solutions to enhance satisfaction.Experience with digital asset management or brand management platforms is a plus.Proficient in project management and collaboration tools.A proactive, results-oriented mindset.
About the job
At Frontify, we're dedicated to transforming brand visions into impactful realities.
Our innovative brand platform revolutionizes the way teams manage digital assets, collaborate on projects, and execute captivating campaigns. Our talented team empowers thousands of marketers and designers, including leading companies such as Uber, Microsoft, Volkswagen, and Telefónica, to craft compelling brands.
Headquartered in St. Gallen, Switzerland, with dynamic offices in London and New York City, we foster a vibrant culture rooted in creativity, collaboration, inclusivity, and joy. We are on the lookout for passionate individuals to join us in our mission. If you're ready for an exciting new journey, we encourage you to read on!
Your Team
This diverse international team consists of strategic thinkers and driven professionals with expertise in design, agencies, project management, and customer success. Together, they leverage their unique skills to elevate our customers' brand experiences. When not engaging with clients, they enjoy outdoor activities, socializing with friends and family, and even sailing.
Your Mission
As a Senior Enterprise Customer Success Manager, you will enhance our enterprise customers’ satisfaction by providing expert guidance and support across a wide range of clients within the US market and potentially beyond. Your efforts will be instrumental in ensuring successful Frontify launches, widespread adoption, and continuous value generation from the platform. Over time, you will cultivate trustworthy, strategic relationships that will contribute to our rapidly growing business.
About Frontify
Frontify is a leading brand management platform that empowers organizations to manage their brand assets effectively. With a mission to help brands convert ideas into meaningful impact, we work with top-tier companies worldwide. Our collaborative culture values creativity and inclusivity, making us a dynamic place to work.