Join Our Journey at Zopa
Hello! We’re Zopa, a pioneering force in the financial landscape since 2005, when we launched the first-ever peer-to-peer lending platform. In 2020, we took a significant step forward by launching Zopa Bank, a bank that prioritizes customer feedback and redefines financial services. Our mission is to create a banking experience that places people at the forefront, empowering our customers to strive for excellence daily and revolutionizing the finance sector.
We are immensely proud of our accomplishments, which would not have been possible without our dedicated team. Our accolades extend beyond industry awards; we've been recognized as one of the UK's Most Loved Workplaces.
If you thrive on unconventional challenges, think outside the box, and are motivated to make a significant impact, Zopa is the place for you. Want to see our culture in action? Follow us on Instagram @zopalife!
Position Overview:
As a Senior Fraud Specialist within our Complex Investigations team, you will take the lead in investigating and responding to complex, high-risk fraud incidents. Your expertise will cover significant fraud events, including crypto-related activities, impersonation scams, and Authorised Push Payment (APP/ACTO) fraud, often impacting multiple customers across various products.
In this role, you will operate as a key investigator within the Complex Case team of the Fraud Operations function. You will adhere to established incident and fraud frameworks ensuring prompt containment, thorough evidence collection, and comprehensive documentation. You will evaluate the customer and financial ramifications of fraud incidents, identify underlying causes across products and channels, and offer well-founded recommendations to facilitate remediation, reimbursement decisions, and improvements in controls.
Additionally, you will play a vital role in sharing insights with our Fraud Strategy team, lending your findings from complex investigations to enhance detection, prevention, and overall fraud risk management, even though you will not own the bank-wide strategy or final risk determinations.
Working Pattern: