About the job
About Bland
At Bland.com, we are committed to revolutionizing customer interactions through AI-driven phone agents at scale. Based in the heart of San Francisco, our rapidly expanding team is dedicated to transforming the way businesses engage with their customers. With an impressive $65 million in funding from leading Silicon Valley investors, including Emergence Capital, Scale Venture Partners, and the founders of Twilio and Affirm, we are poised for significant growth.
About the Role
As a Senior Infrastructure Engineer at Bland, you will play a pivotal role in constructing the foundational architecture that facilitates millions of AI-powered phone conversations. Your responsibilities extend beyond simply maintaining servers; you will be designing distributed systems that support real-time voice processing, scale machine learning inference, and seamlessly integrate with enterprise telephony infrastructures. Your contributions are essential in ensuring our platform can manage critical call volumes for our clients without interruptions.
What You'll Do
- Design Scalable Architecture: Develop distributed systems using Kubernetes to manage high-volume, real-time voice processing while adhering to stringent latency and reliability standards.
- Build and Support ML Infrastructure: Create and enhance the infrastructure that underpins our AI models, spanning from training pipelines to real-time inference across diverse regions.
- Integrate with Telephony: Establish and maintain strong connections between our platform and sophisticated enterprise phone systems, SIP trunks, and VoIP infrastructures.
- Identify and Mitigate Flaws: Collaborate in developing a novel architecture that combines various elements, proactively addressing potential issues as they arise.
- Ensure Reliability: Implement robust monitoring, alerting, and incident response systems to maintain 24/7 platform availability with enterprise-level uptime.
- Scale with Growth: Anticipate and resolve scaling challenges proactively, as our call volume expands exponentially, ensuring our infrastructure remains ahead of demand.
- Security and Compliance: Enforce security best practices and compliance standards for enterprise clients in regulated industries.

