About the job
Join Conviva as a Senior IT Specialist, where you will play a pivotal role in enhancing the technological experience for our employees across various departments. We are a leading provider of real-time insights and automation for digital businesses, utilizing our patented Time-State Technology® to drive engagement and operational excellence.
As a Senior IT Specialist, you will provide comprehensive support to both local and global teams during standard business hours in India. Your expertise will ensure that our technical infrastructure runs smoothly and efficiently, contributing to the overall success of Conviva.
Key Responsibilities:
- Deliver exceptional Mac and Windows End User Support for all employees.
- Oversee provisioning and management of Corporate IT servers, network, remote access VPN, phone systems, and end-user systems.
- Assist in the installation, configuration, testing, and support of AV systems, including video conferencing and audio products.
- Monitor and troubleshoot Corporate IT systems to ensure scalability and reliability, resolving issues as they arise.
- Maintain inventory levels for hardware procurement and manage asset tracking.
- Stay informed on Corporate Security protocols and updates to safeguard IT systems against threats.
- Manage data backup, disaster recovery, and business continuity systems effectively.
- Administer web-based tools and applications such as Slack, Jira, and Confluence.

