About the job
Join the highly skilled IT Support team at Systems Technology Research as a Senior IT Support Specialist. In this pivotal role, you will empower our employees by swiftly addressing complex technical challenges with a solutions-oriented approach. Your expertise in diagnosing and troubleshooting advanced hardware, software, and network issues will be invaluable as you provide exceptional support to both local and remote staff.
Key Responsibilities:
- Diagnose, troubleshoot, and efficiently resolve hardware, software, and network issues with minimal supervision.
- Manage daily workloads by addressing incoming support tickets in ServiceNow and providing assistance to end users through in-person interactions.
- Implement and maintain enterprise IT resources to ensure optimal performance.
- Deliver outstanding customer service to enhance employee satisfaction and productivity.

