companySystems Technology Research logo

Senior IT Support Specialist - Desktop Services

On-site Full-time $82K/yr - $103K/yr

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Experience Level

Senior

Qualifications

Proven experience in IT support, particularly in a desktop services environment, with a strong focus on customer service. Familiarity with ServiceNow or similar ticketing systems is preferred. Excellent problem-solving skills and the ability to work independently are essential for success in this role.

About the job

Join the highly skilled IT Support team at Systems Technology Research as a Senior IT Support Specialist. In this pivotal role, you will empower our employees by swiftly addressing complex technical challenges with a solutions-oriented approach. Your expertise in diagnosing and troubleshooting advanced hardware, software, and network issues will be invaluable as you provide exceptional support to both local and remote staff.

Key Responsibilities:

  • Diagnose, troubleshoot, and efficiently resolve hardware, software, and network issues with minimal supervision.
  • Manage daily workloads by addressing incoming support tickets in ServiceNow and providing assistance to end users through in-person interactions.
  • Implement and maintain enterprise IT resources to ensure optimal performance.
  • Deliver outstanding customer service to enhance employee satisfaction and productivity.

About Systems Technology Research

Systems Technology Research (STR) is dedicated to providing innovative technology solutions and exceptional service to our clients. Our team thrives on collaboration and is committed to ensuring our employees' success through effective IT support and resources.