About the job
At Lucidworks, we are at the forefront of digital transformation for some of the largest retailers, financial services organizations, manufacturers, and B2B commerce companies globally. We understand that a superior digital experience begins with effective search and browsing capabilities. Our advanced Deep Learning technology analyzes user behavior, leveraging machine learning to seamlessly connect individuals with the products, content, and information they seek. Esteemed brands like American Airlines, Lenovo, Red Hat, and Cisco Systems trust Lucidworks' comprehensive suite of products to enhance commerce, customer service, and workplace applications that not only satisfy customers but also empower employees. We are committed to fostering diversity and inclusion, believing that varied perspectives enhance our performance. As an Equal Opportunity employer, we welcome applicants from all backgrounds, orientations, origins, and identities in a respectful and non-discriminatory manner.
Please note: To maintain a fair and efficient application process, we kindly request that you do not directly contact our hiring managers or team members. All inquiries should be directed through our official application portal. We appreciate your interest in Lucidworks and will carefully review your application, reaching out if your qualifications align with our requirements.
About the Role
The Managed Services Team is tasked with overseeing the configurations established for Managed Fusion customers, typically implemented by our Professional Services or Partner teams. Post-launch, our team maintains these solutions. We work closely with Support teams as the initial point of contact for customers, collaborate with the Cloud engineering team for infrastructure maintenance, and coordinate with Customer Success to ensure effective communication regarding new feature requests, upgrades, and general inquiries. We continuously refine and update best practices, drawing insights from team experiences and discussions with our partner teams.
About You
You possess a solid understanding of search technologies and functionalities, including essential features for managing the search experience. Familiarity with features such as Synonyms, Spell Checking, Stop Words, Boosting, Blocking, and Relevancy is expected. You grasp the concept of ingesting data into a search index through connectors, data feeds, or web crawlers and can manipulate that data during the ingestion process. You also understand how to query that data and adjust the response from the search. Proficiency in writing JavaScript code to modify these manipulations is essential, along with the ability to troubleshoot potential issues within the ingestion or query pipelines.